Contact
Get in touch
One address for everything. Say what it is about in the subject line and the reply comes faster, because it reaches the person who handles it.
The address
support@bisaprompt.comOne address for all three. Internally your email is routed to the right person.
Put this in the subject
Support
Your account, the material, payments, certificates, and technical problems. Include an order reference or your certificate number where you have one, so we do not have to ask.
Privacy
Ask for a copy of your data, a correction, erasure, or to withdraw consent. We confirm the request came from the account holder before acting on it.
Legal
The Terms & Conditions, intellectual property, partnerships, and other legal matters.
Already have an account?
The Help page inside the application answers most questions without waiting for an email reply.
Open HelpWhat to expect
- Requests about your personal data are answered within the deadline written in the Privacy Policy, once we have confirmed the request came from you.
- Refund requests are answered in working days. The deadline and the conditions are in the Payment & Refund Policy.
- General questions: we aim to reply on the next working day.
- We never ask for your password, a verification code, or your card details by email. If someone does, it is not us.