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Three addresses, each for a different kind of question. Picking the right one gets you an answer faster.
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Support
Questions about your account, material, payments, certificates, and technical problems. Include an order reference or credential ID where you have one — it saves a round trip.
support@bisaprompt.comPrivacy
Access, correction, and erasure requests, withdrawal of consent, and privacy complaints. We verify that a request comes from the account holder before acting on it.
privacy@bisaprompt.comLegal
Questions about the Terms & Conditions, intellectual property, partnerships, and other legal matters.
legal@bisaprompt.comAlready have an account?
The Help page inside the application answers most questions without waiting for an email reply.
Open HelpRegistered address
PT BISA PROMPT ARTIFICIAL INTELLIGENCE
Jl. Boulevard Raya No. 1, RT 012/RW 018, Kelapa Gading Timur, Kec. Kelapa Gading, Kota Administrasi Jakarta Utara, DKI Jakarta 14240
This is the registered office, not a walk-in service address. We do not take visits without an appointment.
What to expect
- Data subject requests are answered within 3 x 24 hours of your identity being verified, per Law No. 27 of 2022.
- Refund requests are answered within 3 working days.
- General questions: we aim to reply on the next working day.
- We never ask for your password, a verification code, or card details by email.